Contact Centre Advisor

Position summary

Our team is growing and we are hiring a Contact Centre Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Kathmandu, but nobody is required to come in.

Day to day

• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

• Medical insurance.
• Paid leave.
• Social Security Fund contribution.
• Dashain bonus.

About Valley Insurance Services

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Since 1991, the agency has placed crop and farm coverage across Bagmati Province. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Only shortlisted candidates will be contacted.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Valley Insurance Services.