Contact Centre Advisor

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

Role overview:

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Update customer records accurately

Required qualifications:

• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• High school diploma or GED

Nice to have:

• Chat support experience
• Experience handling escalations
• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)

What we offer:

• Company laptop
• Co-working space stipend
• Flexible hours
• Public holidays observed per your country
• Performance bonus

Let us know your current notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TWA Technologies.