Contact Centre Advisor

A bit about us:

Advisors, operations, compliance and technology teams total roughly 1,300 people. Tidebridge manages assets for more than 200,000 clients through 120 offices. Most staff have been with the firm for more than eight years.

Looking for a Contact Centre Advisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in India. We have no office requirement. Clear written English is a must, as the team works across time zones.

What you'll be doing:

• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Pluses:

• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Rate: ₹4,50,000 - ₹5,50,000 per annum

• Health insurance for you and your family
• Provident fund
• Paid leave
• Meal coupons
• Overtime pay

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidebridge.