Contact Centre Advisor

Most new business comes from referrals by existing clients. Second-generation ownership: the founder's daughter runs the agency now. We close at 3 p.m. on Fridays in the summer.

Teasel Insurance Group is hiring for its operations team in Bengaluru. Full-time and part-time shifts available. Remote, open to candidates across India.

Main duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions

About you:

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Compensation: ₹4.5-5.5 LPA

• Internet reimbursement
• Provident fund
• Overtime pay

Please submit your CV in English.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Insurance Group Pvt Ltd.