Contact Centre Advisor

Volunteers deliver meals, tutor students, sort donations and staff the front desk. Since 1971, the organisation has supported adults with developmental disabilities in London through day programs and group homes.

This is a new position created as the team has grown over the last year. Sumacscale Foundation is hiring for its operations team in Karachi. Full-time and part-time shifts available. The company is based in London, the UK. The team is spread across multiple countries. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 AM to 4:00 PM UK time.

Job duties:

Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Process returns, exchanges, refunds and address changes. Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction. Answer inbound calls, live chats and emails from a queue.

What you'll need:

2+ years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Compensation: $440 - $520/month

Long-term engagement. Monthly payments via wire transfer or Wise.

We may close the role early, so do not wait too long to apply.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sumacscale Foundation.