Contact Centre Advisor

Founded as a farmers' mutual in 2002, the company is now one of the larger mutual insurers in Nigeria. We started in 2002 and have grown to about 1,500 people. Continuing education credits are tracked and reimbursed.

Overview

We have an immediate opening for a Contact Centre Advisor in Lagos. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The work is on site and cannot be done remotely.

What you'll be doing

• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Skills and experience

• 2-4 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

What we offer

Salary: ₦185,000 to ₦245,000 per month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary
• Transport allowance

Relocation support is available for the right candidate.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spicebush Insurance Ltd.