Contact Centre Advisor

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Overview:

We are adding a Contact Centre Advisor to our Customer Care team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in London, the UK. The team is spread across multiple countries. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT.

Essential duties and responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Update customer records accurately

What you need:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary range: ₹8.5-10 LPA

Why work with us:

• Annual learning budget
• Flexible hours
• Paid parental leave
• Wellness allowance
• Company laptop
• Annual salary review

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SMR Cloud.