Contact Centre Advisor

About the job

About Ryeloft Apps

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Headquartered in Karachi since 2002, the company now sells in 40 countries and supports customers in 11 languages.

The role

Ryeloft Apps has an opening for a Contact Centre Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Pakistan.

In this role you will

Document every interaction in Zendesk or Salesforce Service Cloud.
Escalate complaints that need a supervisor or another department.
Complete required training and quality coaching sessions.
Meet targets for handle time, quality score and customer satisfaction.

Required qualifications

Comfortable using multiple screens and systems at the same time.
Reliable attendance. Schedule adherence is tracked.
High school diploma or GED.

Preferred

Zendesk, Five9 or Genesys experience.

Perks and benefits

Medical insurance.
Provident fund.
Paid leave.
Two bonuses a year.
Life insurance.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeloft Apps.