Contact Centre Advisor

About the company

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Russetvault Labs is looking for a Contact Centre Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in San Jose and have been hiring remotely since 2020. We hire in Kenya through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities

Explain bills and payment options and take payments over the phone. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes.

You'll need

2-4 years of customer service, retail, hospitality or call centre experience. High school diploma or GED. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Typing speed of at least 35 WPM.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Pay: KES 100,000 - KES 120,000 a month

Equity. Monthly internet allowance. Annual learning budget. Paid parental leave. 20 days paid time off.

Please submit your CV in English.

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetvault Labs, LLC.