Contact Centre Advisor

Who we are

We are a small, self-funded team building a booking app for independent salons and tattoo studios. Customers who call us usually reach someone who wrote the code they are asking about. We started in 2018 and have grown to about 28 people. Releases go out Tuesday mornings, never on Fridays.

The role

Russell Technologies is hiring for its operations team in Visakhapatnam. Full-time and part-time shifts available. Our team is spread across 9 countries. Headquarters is in Melbourne. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours overlap with Sydney business hours until mid-afternoon. Reliable internet and a power backup are a must.

Day to day

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.

What you bring

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Desirable

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.

Benefits

Pay: ₹8-9.5 LPA

• 24 days paid time off.
• Home office setup budget.
• Equity.
• Paid parental leave.
• Annual salary review.
• Annual learning budget.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russell Technologies Pty Ltd.