Contact Centre Advisor - Remote

About Wouters Cloud:

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Brussels. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most engineers work remotely and come into the office one week a quarter for planning.

Wouters Cloud has an opening for a Contact Centre Advisor - Remote. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Belgium. We have no office requirement.

What you'll do:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

€1,800 to €2,150 monthly

• Pension scheme.
• 8% holiday allowance.
• Bike plan.

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wouters Cloud.