Contact Centre Advisor (Remote)

About Wagonbench Assurance

Our producers answer their own phones and visit commercial clients in person.

The position

Looking for a Contact Centre Advisor (Remote) who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT. We talk mostly in Slack and hop on quick calls when something needs discussing.

Essential duties and responsibilities

• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.

Who you are

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

Pay: PKR 95,000 - PKR 110,000 per month

• Flexible hours.
• 20 days paid time off.
• Monthly internet allowance.
• Co-working space stipend.
• Public holidays observed per your country.

Candidates must be eligible to work in Pakistan.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wagonbench Assurance.