Contact Centre Advisor - Remote

THE COMPANY

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

ROLE OVERVIEW

The Contact Centre Advisor - Remote answers customer calls, chats and emails about orders, billing and account changes.

DAY TO DAY

• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.

REQUIREMENTS

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

WHY WORK WITH US

• Annual salary review.
• Public holidays observed per your country.
• Wellness allowance.
• Health insurance through our employer-of-record partner.
• Paid parental leave.
• Performance bonus.

This role is subject to a basic DBS check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..