Contact Centre Advisor (Remote)

A bit about us

We specialise in commercial insurance for contractors, trucking companies and restaurants. Customers get quotes from several carriers at once, and we handle renewals and policy changes. Founded in 1970, we now have 70 employees.

Overview

We are adding a Contact Centre Advisor (Remote) to our Member Services team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in India. We have no office requirement.

Job duties

• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.

Pluses

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Overtime pay.

Applications are reviewed on a rolling basis.

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pawar Assurance.