Contact Centre Advisor (Remote)

Job summary:

LP Planning Group is hiring for its operations team in Dhaka. Full-time and part-time shifts available. Our headquarters is in Birmingham, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Reliable internet and a power backup are a must.

Duties:

Escalate complaints that need a supervisor or another department. Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud. Process returns, exchanges, refunds and address changes. Update customer records accurately. Complete required training and quality coaching sessions.

Qualifications:

2-4 years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. Basic computer skills (Windows, Outlook, web browsers).

Pluses:

Chat support experience. Zendesk, Five9 or Genesys experience. Experience handling escalations.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Salary range: $2.50 - $3.00 per hour

Monthly payments via wire transfer or Wise. Monthly internet allowance. Flexible hours. Paid time off.

About us:

Everyone here is salaried. Nobody is paid on product sales. We know our clients well, often three generations of the same family. Still family owned, 51 years on.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LP Planning Group LLC.