Contact Centre Advisor (Remote)

Who we are:

Regional offices in Karachi and five other cities support agents and policyholders.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Lanternhold is hiring for its Orders team in Karachi. Full-time and part-time shifts available. This role is fully remote within Pakistan. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

Qualifications:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

What we offer:

Pay: PKR 64,000 - PKR 78,000 pcm

• Medical insurance
• Provident fund
• Paid leave
• Life insurance

The posting will close once we have a strong shortlist.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternhold Ltd..