Contact Centre Advisor (Remote)

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Contact Centre Advisor (Remote) answers customer calls, chats and emails about orders, billing and account changes.

What you'll be doing

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.

Bonus points

• Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

BDT 45,000 to BDT 54,000 a month

• Annual salary review.
• Annual learning budget.
• Paid sick days.
• Wellness allowance.
• Performance bonus.

About the company

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. We started in 1989 and have grown to about 130 people.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborline Labs FZE.