Contact Centre Advisor (Remote)

The company:

Catastrophe teams deploy adjusters within days of a major storm. We started in 1990 and have grown to about 460 people. January renewals keep everyone busy for a few weeks.

Green Valley Mutual Insurance is looking for a Contact Centre Advisor (Remote) to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 17 countries. Headquarters is in Los Angeles. Employment is through our payroll partner in Nepal. Salary is paid monthly in Nepalese rupees. You will need at least 3 hours of overlap with US Pacific time. Strong written English is important, since much of our work is async.

Main duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.

About you:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

• Flexible hours.
• Co-working space stipend.
• Annual salary review.
• Public holidays observed per your country.
• Annual learning budget.

Applications are reviewed on a rolling basis.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Valley Mutual Insurance.