Contact Centre Advisor, Remote

Who we are:

From an office in Mississauga, Caron Wealth Management runs payment processing for property managers and HOAs. Dress is business casual, and suits come out for client meetings.

Caron Wealth Management has an opening for a Contact Centre Advisor, Remote. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

Main duties:

• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone

Qualifications:

• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Long-term engagement
• Paid in USD

Candidates must be eligible to work in India.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caron Wealth Management Inc..