Contact Centre Advisor (Remote)

About the job

We provide emergency shelter, rapid rehousing and case management for families experiencing homelessness. The Contact Centre Advisor (Remote) answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

Transfer calls to the right department with a warm handoff.
Answer inbound calls, live chats and emails from a queue.
Update customer records accurately.
Notice repeat problems and report them to your team lead.

What we're looking for:

2-4 years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.
Clear speaking voice and good listening skills.
Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: BDT 26,000 to BDT 33,000 pcm

We offer medical insurance, provident fund, paid leave, two bonuses a year and overtime pay.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Buriganga Family Services Ltd..