Contact Centre Advisor, Remote

About the company

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Product, engineering and support teams work out of offices in London, England and two nearshore delivery centres.

The role is new and comes from growth in our client base. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in London and have been hiring remotely since 2020. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Working hours overlap with UK business hours. A stable internet connection and a backup power option are required.

In this role you will

• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

You'll need

• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Pay and benefits

LKR 165,000 - LKR 200,000 per month

• Home office setup budget
• Two weeks of paid leave at year end
• Annual learning budget
• Paid sick days
• Paid parental leave

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brambleloft.