Contact Centre Advisor (Remote)

Job Title: Contact Centre Advisor (Remote)

Location: Remote (Ireland)

Salary: €24,000 to €29,000 per annum

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent

Clients drop by to pay premiums, ask about a claim or just say hello. We started in 1950 and have grown to about 33 people.

About the role

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in Ireland. We have no office requirement.

What you'll do

• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.

Required qualifications

• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Pay and benefits

• Pension contribution.
• 23 days annual leave plus bank holidays.
• Overtime available.
• Bike to work scheme.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Boyne Underwriters.