Contact Centre Advisor

The role:

Looking for a Contact Centre Advisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in India.

What you'll be doing:

• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

About the company:

Commercial lines, personal lines and specialty programs are run as separate business units.

We are reviewing applications as they arrive, so apply early.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prescott Insurance Ltd.