Contact Centre Advisor

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Since 1994, the company has sold practice management software to dental and veterinary clinics in the Netherlands.

We're looking for a Contact Centre Advisor to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Clear written English is a must, as the team works across time zones.

Responsibilities:

• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

₹7,50,000 - ₹8,50,000 per annum

• Annual team retreat
• Home office setup budget
• Monthly internet allowance
• Annual learning budget
• Performance bonus

Candidates must be eligible to work in India.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Post Apps B.V..