Contact Centre Advisor

Role overview:

Poplardeck is hiring a Contact Centre Advisor to work remotely from Brazil. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a full-time remote role. We use an employer of record in Brazil, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET.

Day to day:

• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.

Skills and experience:

• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

What we offer:

• 20 days paid time off.
• Home office setup budget.
• Annual learning budget.
• Public holidays observed per your country.

Company overview:

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.