Contact Centre Advisor

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

POSITION SUMMARY

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a full-time remote role. We use an employer of record in Sri Lanka, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

DAY TO DAY

• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud

REQUIRED QUALIFICATIONS

• 3-5 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

LKR 155,000 - LKR 215,000 a month

WHY WORK WITH US

• 24 days paid time off
• Monthly internet allowance
• Paid parental leave
• Flexible hours
• Company laptop

Please include your notice period and salary expectations.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.