Contact Centre Advisor

Who we are:

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

About the role:

Our team is growing and we are hiring a Contact Centre Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 14 countries. Headquarters is in Rome. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time.

Essential duties and responsibilities:

• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Benefits:

Compensation: $420 to $560 monthly

• Long-term engagement
• Monthly payments via wire transfer or Wise

Please include your notice period and salary expectations.

We review applications as they come in.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.