Contact Centre Advisor

About the job

About us

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Job summary

We are adding a Contact Centre Advisor to our Orders team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time.

Responsibilities

Update customer records accurately. Complete required training and quality coaching sessions. Call customers back on open issues within the promised timeframe. Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications

2+ years of customer service, retail, hospitality or call centre experience. Comfortable using multiple screens and systems at the same time. Reliable attendance. Schedule adherence is tracked. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers).

What you get

Salary: $6.00 - $7.50 per hour

Long-term engagement. Company laptop. Monthly payments via wire transfer or Wise.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.