Contact Centre Advisor

We serve more than two million consumer, small business and commercial clients. Pak Bank & Trust is a regional bank with over 200 branches and 290 employees across Sindh.

Position summary:

Our team is growing and we are hiring a Contact Centre Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Karachi, but nobody is required to come in. Reliable internet and a power backup are a must.

What you'll be doing:

• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department

Who you are:

• 2+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Perks and benefits:

• Medical insurance
• Provident fund
• Paid leave

Candidates must be eligible to work in Pakistan.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pak Bank & Trust.