Contact Centre Advisor

Nowak Apps employs 220 people across engineering hubs in San Diego and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

Job summary

We are adding headcount to this team, so this is a new seat. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Employment is through our payroll partner in Serbia. Salary is paid monthly in local currency. Our standups are at 9:00 AM Pacific. Day-to-day communication is in Slack and Google Meet.

What you'll be doing

• Complete required training and quality coaching sessions
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Typing speed of at least 35 WPM
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day

RSD 135,000 - RSD 185,000 per month

Why work with us

• 20 days paid time off
• Public holidays observed per your country
• Annual team retreat
• Home office setup budget
• Equity
• Flexible hours
• Company laptop

Include your expected salary and earliest start date with your application.

Candidates must be eligible to work in Serbia.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Apps.