Contact Centre Advisor

Regulatory oversight is constant, and the compliance department is one of the largest in the company. We started in 1955 and have grown to about 420 people.

The position:

Nair Wealth Partners is hiring for its operations team in Ahmedabad. Full-time and part-time shifts available. Remote within India. The team meets in Mumbai once a quarter, travel covered. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary range: ₹4,50,000 to ₹5,50,000 pa

Benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Overtime pay.

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nair Wealth Partners Pvt Ltd.