Contact Centre Advisor

About Mesahaven Benefits:

We have been writing policies for the same farms and small businesses since 1958. Most of the office has been here more than ten years.

We are adding a Contact Centre Advisor to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Colombo, but nobody is required to come in.

Day to day:

• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits:

LKR 65,000 to LKR 78,000 pcm

• Internet allowance.
• Company laptop.
• EPF and ETF contributions.
• Paid leave.
• Medical insurance for you and your family.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesahaven Benefits.