Contact Centre Advisor

We have been writing policies for the same farms and small businesses since 1958. Most of the office has been here more than ten years.

Mesahaven Benefits is looking for a Contact Centre Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Sri Lanka. A quiet workspace and good internet are required.

Main duties:

• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Pluses:

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

Pay: LKR 34,000 - LKR 40,000 pcm

• EPF and ETF contributions
• Medical insurance for you and your family
• Paid leave
• Internet allowance
• Company laptop

Candidates must be eligible to work in Sri Lanka.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesahaven Benefits.