Contact Centre Advisor

Institutional clients include pension funds, endowments and insurance companies. Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

The position:

Matubbar Wealth Partners has an opening for a Contact Centre Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Bangladesh. Reliable internet and a power backup are a must.

Day to day:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: BDT 28,000 - BDT 34,000 pcm

What you get:

• Overtime pay

Applications are reviewed weekly.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Wealth Partners.