Contact Centre Advisor

Institutional clients include pension funds, endowments and insurance companies. Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

The position

The previous person in this role moved to another team. Matubbar Wealth Partners is hiring for its Orders team in Dhaka. Full-time and part-time shifts available. This role is fully remote within Bangladesh.

What you'll be doing

• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day

Salary: BDT 28,000 - BDT 33,000 a month

Why work with us

• Medical insurance
• Provident fund
• Paid leave

Applications are reviewed weekly.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Wealth Partners.