Contact Centre Advisor

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Lagos, but nobody is required to come in.

Responsibilities

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Bonus points

• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Pay: ₦300,000 - ₦410,000 pcm

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary
• Lunch provided
• Life cover

Company overview

We serve more than two million consumer, small business and commercial clients. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1950, we now have 4,700 employees.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonrun Financial.