Contact Centre Advisor

Lumbini Family Services has an opening for a Contact Centre Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Kathmandu, but nobody is required to come in. Please make sure you have dependable internet and backup power.

Job duties:

• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.

About you:

• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Salary: NPR 29,000 - NPR 38,000 pcm

• Medical insurance.
• Company laptop.
• Dashain bonus.

About the company:

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. Programs include residential treatment, workforce development, early childhood education and senior services. Employment here qualifies for Public Service Loan Forgiveness.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lumbini Family Services.