Contact Centre Advisor

Company overview

Every account manager handles a full book, from quotes to renewals to claims questions. Still family owned, 30 years on. We close at 3 p.m. on Fridays in the summer.

Position summary

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India. Equipment is provided, including a laptop.

Key responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.

Minimum qualifications

• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

Salary range: ₹4,50,000 - ₹5,50,000 per year

• Paid leave.
• Provident fund.
• Accommodation provided.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konkan Mutual Insurance.