Contact Centre Advisor

Job Title: Contact Centre Advisor

Location: Remote (Australia)

Salary: $41,000-$50,000 per annum

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Permanent, full-time

Everyone here is salaried. Nobody is paid on product sales. Compliance reviews outgoing client email, so expect to write carefully.

THE POSITION:

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within Australia. The team meets in Brisbane once a quarter, travel covered.

YOUR RESPONSIBILITIES:

Explain bills and payment options and take payments over the phone. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Answer inbound calls, live chats and emails from a queue. Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead.

WHAT WE'RE LOOKING FOR:

3-5 years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Clear speaking voice and good listening skills. High school diploma or GED.

WHY WORK WITH US:

Superannuation on top of salary. Paid parental leave. Paid overtime. Employee assistance program. Flexible hours. Above-award pay rates.

Applications close when we find the right person, so get in early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JRP Lending Pty Ltd.