Contact Centre Advisor

Jacksonville Data employs 51,600 people across engineering hubs in Jacksonville and three other locations, building ERP software for mid-market manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

The role

We are adding a Contact Centre Advisor to our Billing team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Clear written English is a must, as the team works across time zones.

Job duties

• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.

What you need

• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Salary range: $410 - $480 per month

Benefits

• Long-term engagement.
• Paid time off.

Applications are reviewed on a rolling basis.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville Data.