Contact Centre Advisor

About the job

Started in 1998 out of a spare bedroom, the agency now has a small office downtown. JA Advertising is looking for a Contact Centre Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our Singapore location.

Escalate complaints that need a supervisor or another department.
Complete required training and quality coaching sessions.
Look up orders, accounts and shipping status in the CRM and order system.
Meet targets for handle time, quality score and customer satisfaction.
Transfer calls to the right department with a warm handoff.

Skills and experience

3+ years of customer service, retail, hospitality or call centre experience.
High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer medical and dental coverage, 18 days annual leave, annual wage supplement (13th month) and overtime pay.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JA Advertising.