Contact Centre Advisor

Clients drop by to pay premiums, ask about a claim or just say hello. Second-generation ownership: the founder's daughter runs the agency now.

This is a new position created as the team has grown over the last year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. The work is on site and cannot be done remotely.

Job duties

• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system

What you'll need

• 2+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

• Pension scheme
• 25 annual leave days
• Overtime allowance
• Travel allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Holland Verzekeringen B.V..