Contact Centre Advisor

Job summary:

Guérin Conseil has an opening for a Contact Centre Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across France. Communication happens mostly in Slack and short video calls.

Responsibilities:

• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Bonus points:

• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.
• Prior billing or insurance call centre work.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Salary range: €18,000 - €22,000 per year

• Health insurance (mutuelle) covered at 60%.
• RTT days.
• Overtime paid.
• Remote work allowance.
• Profit-sharing.
• Meal vouchers.

About us:

We originate and service equipment loans for construction companies, farms and trucking fleets. Clients pay a flat annual fee, and the firm takes no commissions.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Guérin Conseil SARL.