Contact Centre Advisor

Catastrophe teams deploy adjusters within days of a major storm. We started in 1990 and have grown to about 460 people. January renewals keep everyone busy for a few weeks.

Position summary

Green Valley Mutual Insurance is hiring a Contact Centre Advisor to work remotely from Slovenia. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in Slovenia, with a local contract and salary paid in euros. Our standups are at 9:00 AM Pacific. We use Slack, Notion and Google Meet. Cameras on for team calls.

In this role you will

• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department

What you need

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Benefits

• Performance bonus
• Annual salary review
• Company laptop
• Annual team retreat

Candidates must be eligible to work in Slovenia.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Valley Mutual Insurance.