Contact Centre Advisor

About the job

Ginting Digital is a 13-person shop: a designer, a developer, two account managers and the owner. We're looking for a Contact Centre Advisor to join our team in Jakarta. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, with occasional travel to Jakarta (a few times a year).

The job includes: call customers back on open issues within the promised timeframe; document every interaction in Zendesk or Salesforce Service Cloud; transfer calls to the right department with a warm handoff.

About you

3+ years of customer service, retail, hospitality or call centre experience
Comfortable using multiple screens and systems at the same time
Typing speed of at least 35 WPM
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: IDR 5,700,000 - IDR 6,900,000 monthly

We offer medical and dental coverage, annual leave, meal allowance and overtime pay.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ginting Digital.