Contact Centre Advisor

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 1960.

FM Insurance has an opening for a Contact Centre Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Pakistan.

Job duties:

• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

You'll need:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

PKR 59,000 - PKR 68,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FM Insurance (Pvt.) Ltd..