Contact Centre Advisor

Most deposits come from local households and businesses, and most loans stay in the communities we serve. Our branches handle everyday banking, while the loan centre in Albuquerque underwrites farm, auto and home loans. We started in 1990 and have grown to about 130 people. Most lenders have lived in the area for decades and know their borrowers.

Looking for a Contact Centre Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 6 countries. Headquarters is in Albuquerque. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We ship you a laptop and accessories before your first day.

Key responsibilities

• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

• Annual team retreat
• Performance bonus
• Company laptop
• Monthly internet allowance

Include your expected salary and earliest start date with your application.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Brandywine Bank LLC.