Contact Centre Advisor

We are a small community bank where the loan officer and the branch manager are often the same person.

The role

This role opened up after a team member moved internally. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

You'll need

• Must pass a background check
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

$460 - $510 per month

• Flexible hours
• Monthly internet allowance

We will only contact shortlisted applicants.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Bayside Bank LLC.