Contact Centre Advisor

Who we are

Part of a larger health system, El Paso Community Hospital shares specialists and transfer agreements with sister hospitals. Outpatient services include physical therapy, infusion, wound care and sleep studies. We started in 2005 and have grown to about 120 people. New grads get a 12-week orientation with a dedicated preceptor.

Job summary

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. El Paso Community Hospital is hiring for its Billing team in Karachi. Full-time and part-time shifts available. Our headquarters is in El Paso, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time.

Your responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Clear speaking voice and good listening skills

Preferred

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

Benefits

• Long-term engagement
• Flexible hours
• Annual rate review
• Monthly payments via wire transfer or Wise

We may close this posting early once we have enough applications.

Candidates must be eligible to work in Pakistan.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at El Paso Community Hospital.