Contact Centre Advisor

We process billions of card transactions a year for merchants, banks and software platforms. Since 1924, the firm has grown through acquisitions of independent advisory practices. Most staff have been with the firm for more than eight years.

About the role

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. EJC Asset Management is hiring for its Customer Care team in Auckland. Full-time and part-time shifts available. This role is fully remote within New Zealand. Strong written English is important, since much of our work is async.

Main duties

• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.

Required qualifications

• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Nice to have

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

• Health insurance.
• KiwiSaver contributions.
• Five weeks annual leave after the first year.
• Employee assistance programme.
• Paid overtime.

Applications close when we find the right person.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EJC Asset Management.